Two Day Residential Program On “Branch Excellence”
Specially Designed for Co-Operative Banks
Facilitator Mr. Yogesh Vaghani, Chairman, Vedzen Institute
The banking system has evolved substantially in the past few years to offer several channels of interaction to the customers. In spite of this, Branches still remain the most important business connect points for the Banks. In the mind of the customers, Banks are the Branches where they transact for their personal and business banking needs. To achieve a competitive advantage, it is essential for Cooperative Banks to optimize the performance at the Branches. A focused approach to the optimization of the performance of the Branches will add substantially to the productivity of the Bank.
Attracting new customers, retaining and achieving additional business from the existing customers has to be the key focus area for the teams at the Branches. Reduction of process errors and need for rework, elimination of waste will help the leadership in maximizing resource utilization. This will lead to a radical improvement in the operational efficiencies in the branches.
The two-day program will focus on the use of the principles of Kaizen, Continuous Improvement and Lean Management to provide a platform for the understanding of smooth functioning in individual branch units. It will incorporate the philosophy of Gemba; excellence through teamwork and leadership. The overall focus of the program is on understanding customer needs, employee motivation and operational efficiency. This helps in creating a value chain that leads to high levels of customer satisfaction and increased productivity from the team.
- Measures of Branch Performance
- Identifying Challenges in Branch Management
- Kaizen: Thought and Practice
- Continuous Improvement and Elimination of waste
- Lean Management for Operational Efficiency
- Customer at the Core
- Branch Excellence through Team Work and Leadership
- Efficiency and Effectiveness in Branch Management
- Kaizen Implementation and Benefits
- Customer Service and Engagement
- Lean tools of Branch Excellence.
- Techniques of productivity improvement.
- Gemba, Team Work and Leadership
The participants of the programme should be individuals responsible for Branch Performance. They should
be key contributors to the achievement of efficiency and effectiveness in the Branch Units.
Mr. Yogesh Vaghani Chairman & Principal Practitioner Vedzen Institute.
Mr. Yogesh Vaghani has a rich experience in improving performance and productivity in
various Work Units in different business verticals. He has been the Promoter of Milton Plastics Ltd.,
Chairman of DCCIA (Deccan Chamber of Commerce Industries and Agriculture), Pune and is currently
Chairman at Vedzen Institute, Pune.
Mr. Vaghani is involved in several complex transformation initiatives. One of the most successful projects has been the adoption of Lean Kaizen Management practices at Milton’s Pune Unit in its entirety. He is an avid and committed practitioner of Lean Kaizen, the proof of which lies in the first Global Kaizen Award bestowed on his company by Masaaki Imai San.
He is a specialist in Holistic Management, with focus on end to end business improvements starting from the customer and following the entire value chain for the creation of optimum processes and solutions.
Mr. Yogesh Vaghani was felicitated as “Lean Management Guru” by ELC Pune at Lean Management Congress 09.
Programme Date and Venue
Dates: July 23 and 24 2019
Start at 11 am on July 23 and end at 6 pm on July 24
Christ Institute of Management Lavasa, Pune.
Christ Institute of Management is one of the finest Management Institutes in the country is managed by the Christ University Trust. It is located in Lavasa, Pune, Maharashtra. The Institute situated in the verdant surroundings of Lavasa, independent India’s first hill city to be developed from scratch has a host of facilities which facilitate learning in an environment that is harmonious and peaceful. It takes three hours from Mumbai and one hour from Pune to reach Lavasa by road.
The last date of accepting nominations is Monday, 8th July 2019 Since the programme has very limited seats available, we request that you send your nominations early.
INR 15000/ per participant.
Fees include program fees and material, stay on a twin sharing basis, and hospitality.
Mode of payment: Cheque or Demand Draft in favor of Corporate Consulting Group
Account Name: Corporate Consulting Group
Account No: 510101005966913
Bank Name: Corporation Bank,
Aditi Commerce Centre East Street, Pune -411 001
Please include the Name of Remitter.
For further information please write to us at
email@example.com or give a call to the program coordinator Mr. Nikunj Kumar at 8828475236, 9021790553.